The sdgtw probe is opening incidents correctly, but does not update or close any incident.
Errors in the sdgtw.log:
For Alarm: EH20975380-26234 = CASDM$cr:48074816$warning$2518395
Sep 01 15:25:24:421 [pool-7-thread-1, sdgtw] Closing the Incident associated with alarm: EH20975380-26234
Sep 01 15:25:24:421 [pool-7-thread-1, sdgtw] Processing Alarm Close Event
Sep 01 15:25:24:535 [pool-7-thread-1, sdgtw] Exception in closing/resolving the incident with id cr:48074816. Details - (4) not found, Received status (4) on response (for sendRcv) for cmd = 'transaction_list' name = 'null'
Sep 01 14:14:09:513 [attach_clientsession, sdgtw] The Update Alarm Event will not be processed for alarm :SI27512662-19991with the Ticket Details :
Sep 01 14:14:09:513 [attach_clientsession, sdgtw] subject..alarm_update
See doc section-> (Optional) Configure General Properties-> CA UIM Alarm Field for Incident ID