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CI Name reflecting as Unmanaged CI in SOI Report


Article ID: 224007


Updated On:


CA Service Operations Insight (SOI)


We have a Jasper setup integrated with SOI application. We are trying to fetch certain reports. But in that reports, majority of the  hostname/ CI Name is reflecting as unmanaged CI . 



Release : 4.2

Component : Service Operations Insight (SOI) Reports


The reason the report show Unmanage CI is because those CIs are not part of a service (Unmanaged CI)

If you need the actual CI Name, you need to add the CIs to a service.