TDM Portal fails to upgrade from 4.9.304 to 4.9.345

Products

• CA Test Data Manager (Data Finder / Grid Tools)

Issue/Introduction

I'm in the process of upgrading my TDM Web Portal to version 4.9.345 from Broadcom support. The file was extracted and installed on one of the servers. 

However, when I tried to install(upgrade) it on one of the test servers (after restarting the server, after installing (upgrading) both GTDatamaker and GTSubset), the CA Test Data Manager services were now shown as 'existing' and the installer hangs on this screen:

Cause

We are missing the CA Test Data Manager Portal service, the OrientDB service, and the %AppDaat%\CA\CA Test Datat Manager Portal files. It appears some files and services were deleted from the system, leaving the application installation in an odd state.

Environment

Release : 4.9

Component : TDM Web Portal

Resolution

 

If this server is a VM, did you take a snapshot prior to the upgrade attempt? If so, I recommend restoring the snapshot, and we can try running the upgrade again.

If not, our best option is to:

1. Back up the following files:
   • %ProgramData%\CA\CA Test Data Manager Portal\orientdb\databases directory
   • %ProgramData%\CA\CA Test Data Manager Portal\objects directory
   • %ProgramData%\CA\CA Test Data Manager Portal\Jobs directory (optional)
   • %ProgramData%\CA\CA Test Data Manager Portal\classifiers directory (optional)
   • %ProgramFiles%\CA\CA Test Data Manager Portal\conf directory.
     
     This will allow us to save a copy of the OrientDB database files, imported classifiers, Jobs, and the TDM Portal configuration files.
     Note: be sure you have the credential needed to re-establish a connection to your gtrep repository database.
     
     
2. Uninstall of TDM Portal
   
   
3. (Optional) Reboot the server
   
   
4. As Administrator, run a fresh install of the TDM Web Portal install media.
   Be sure to uncheck the Start Portal option, so we do not automatically start the CA Test Data Manager Portal service when the installation completes.
   
   
5. Once Portal is reinstalled, we would need to stop the OrientDB service.
   
   
6. Restore the following files from your backup that you made:
   • %ProgramData%\CA\CA Test Data Manager Portal\orientdb\databases
   • %ProgramData%\CA\CA Test Data Manager Portal\objects directory
   • %ProgramData%\CA\CA Test Data Manager Portal\Jobs directory (optional)
   • %ProgramData%\CA\CA Test Data Manager Portal\classifiers directory (optional)
     
     
7. Restart OrientDB service
   
   
8. Restart the CA Test Data Manager Portal service.
   
   
9. Launch the TDM Web Portal UI and verify the Portal is accessible and functioning properly.