Clarity PPM: Telemetry Data Opt Out

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

• Telemetry data is being sent without the option to opt-in or opt-out.
• How can we opt out of sending this data?

Environment

Release : 15.9+

Component :

Resolution

• It is not possible to opt out from Telemetry starting release 15.9. This is part of the customer license agreement.
• Telemetry something that is going to be collected for all Production environments as per below:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/15-9-0/release-information/clarity-ppm-change-impact-and-upgrade.html

Telemetry Enhancements

Telemetry is a capability that is integrated into Clarity to send product usage and system configuration data to Broadcom. This data helps Broadcom gain insights into customers' product usage, understand their software needs, and focus on the features and platforms that are most commonly used. Telemetry DOES NOT collect any personally identifiable information (PII).

The Opt-In capability is no longer available when you configure the Subscription Compliance Setup section in the General System Settings. 

Clarity  will send telemetry data to Broadcom for all your Clarity production servers. To learn more about the Telemetry capability, see Configure General System Settings

• Here you can see what exactly data is gotten for Telemetry:

https://techdocs.broadcom.com/us/en/ca-enterprise-software/business-management/clarity-project-and-portfolio-management-ppm-on-premise/15-9-0/administration/configure-general-system-settings.html#concept.dita_074e282e81353fb40fd80f9b25bd9edc1cc08dc4_ConfigureSubscriptionComplianceSetupEnableTelemetry