Can't access SaaS login page

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Article ID: 223985

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Updated On:

Products

APM

Issue/Introduction

We are having issue accessing the login page from our corporate network.

https://axa.dxi-na1.saas.broadcom.com/sppclient/#/login/

We can login from the public network (home).

This URL was working few days back at our corporate network, but it is not working now.

Our network team checked, and we do not have any block on outgoing traffic for broadcom.com

We get the message "This site can't be reached" when we open the URL:

 

This site can’t be reached

The connection was reset.

Try:

ERR_CONNECTION_RESET

Environment

Release : 20.2

Component : Introscope

Resolution

The issue was resolved after a couple of days. DX SAAS team did not make any changes on server side. Most probably it was client side issue.