Alarmnotifer not sending email for new alarms on a device

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Article ID: 223977

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Updated On:

Products

DX NetOps

Issue/Introduction

Alarm notifier is not sending email for new alarms on a device. 

Environment

Release : 10.4.x 21.2.x

Component :

Resolution

The device interface was down and was not included in the global collection assigned to the filter in the SANM policy. Once the interface was added to the global collection, the alarm notifier successfully picked up the alarm and sent an email.