High CPU/OOM on Jaspersoft auditEventArchiverJob

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Article ID: 223959

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS STARTER PACK-CLARITY PPM

Issue/Introduction

  • We are experiencing performance problems with our Jaspersoft 7.1.
  • High CPU and high RAM memory utilization daily in which we cannot connect/use Jaspersoft

Environment

Release : Jaspersoft 7.1

Component : CLARITY JASPERSOFT

Resolution

  • In heap dumps issue is caused by a Jaspersoft Audit job: 
    • auditEventArchiverJob
  • It spins 2 threads which fetching 4mln+ records each and consumes the entire RAM memory.
  • This is an issue with Jaspersoft Audit / Auditing domain.
  • Check to see how often to make sure this job is scheduled:

https://community.jaspersoft.com/wiki/changing-default-time-and-frequency-auditing-archive-and-purge

  • We suggest to disable audit on this environment:

https://community.jaspersoft.com/documentation/tibco-jasperreports-server-administrator-guide/v720/configuring-auditing-and

  • Then restart the services and see again if the issue occurs
  • This issue is possibly addressed in Jaspersoft 7.8