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The specified software library directory does not exists. Verify the path on the Software Library Configuration page
Article ID: 223950
IT Management Suite
Software Management Solution
The customer is trying to add a new package (under Manage>Software Catalog>Add Software>Import Package. When this page opened, the following error appeared:
"The specified software library directory does not exist. Verify the path on the Software Library Configuration page."
However, there is a share reference configured under the "Software Library Configuration" page but it is not valid.
The referenced share was invalid. It no longer was accessible.
Try the following:
- Under "Settings>Notification Server>Software Library Configuration", verify that you can actually access the referenced share. Try to copy the share path and open it under File Explorer.
- If the path fails to open, verify that this is a valid share. You can go under "Administrative Tools>Computer Management>Shared Folders>Shares" and see if your share is listed here.
- If the share is listed but you can't still open it, go ahead and remove the share and create it again. Make sure your AppID account has Read/Write rights to the share.
- After the share has been recreated, go ahead and under Software Library Configuration click on "Validate" and see if it now is able to access the share.
- Save the changes.
Now you should be able to add a new package to your Software Catalog.