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WSS Users can access sites that should be blocked after GEO and Risk license re-applied
Article ID: 223933
Updated On:
Products
Web Security Service - WSS
Issue/Introduction
WSS configured with UPE
Customer has tested a demo version of GEO and RISK license to add risk based rules and all worked fine
Policy blocking users accessing uncategorised sites AND where risk level between 5-10 as shown below
Tested the policy successfully but when demo license was upgraded to a full license, users were no longer blocked even though rule should match
Cause
When license change occured, the risk based policies were removed from the tenant policy on the WSS proxy. In our case, the demo license was removed and a new full license added, causing the risk logic to be lost.
Resolution
Re-pushed the policy from Management Center
Whenever a license change impacting policies is make, always re-push the policy from UPE or the Portal.
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