GSI service continuously crashing in Windows

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Article ID: 223918

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Updated On:

Products

CA Automic Dollar Universe

Issue/Introduction

In Windows Events, the GSI process crashes unexpectedly with the following kind of Message: 

Dysfonctionnement du GSI. Merci de relancer/demarrer le service windows Univer$e XXXXXXX_GSI_X.

 

 

Cause

Unknown, GSI engine is not used at all since version 6.4.x, no error messages in the universe.log or gsi.log or Event Viewer about the reason of the crash

Environment

Release : 6.4. and higher

Component :  DOLLAR UNIVERSE

Resolution

Resolution:

GSI is not used anymore and can be safely disabled.

1) Stop engine:

From Administration mode, right click on the node and go to Server Engine list and Stop GSI engine:

2) Disable Engine from startup:

In Administration mode go to Node settings, Startup and shutdown change Value from Yes to No and save the changes.

step 3) Verify/modify the Startup Mode of the GSI service to Manual or Disabled to prevent it from being started again.

Additional Information

GSI is not needed since 6.4.x 

Manager for SAP ( and other ) have all the features in his own code and don't need the external integration servers such as GSI for C-based integrations or JEE for Java based integrations.

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