PAM-CM-0536: Application error occurred for scheduled jobs

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Article ID: 223906

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

A large number of password update jobs is failing with error "PAM-CM-0536: Application error occurred.". For scheduled jobs that are configured to use the same password for all accounts in the job, only the first account is updated. Check-In jobs for single checked-out accounts are not affected.

 

Cause

This was caused by a locking problem in the Hazelcast module that PAM uses for scheduled job submission.

Environment

Affects releases prior to 3.4.2.

Resolution

This problem is fixed in 3.4.2+, including all PAM 4.0 releases. It was resolved internally during product development, had no customer defect attached and therefore is not listed in the Resolved Issues list for 3.4.2.

In a PAM cluster, turning the cluster off and back on should resolve the problem.