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Issue creating/updating directory in Identity Manager 14.3 post SiteMinder upgrade

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Article ID: 223898

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Updated On:

Products

CA Identity Manager

Issue/Introduction

After SiteMinder upgrade from version 12.8 SP2 to 12.8 SP5. Post policy Store upgrade, seeing an issue with Identity Manager.  Unable to create/update directory using Identity Manager with following message

 

2021-09-09 16:47:34,104 ERROR [ims.tasktrack.LLSDK] (Thread-217) SmApiException: retCode is [facility=4 severity=3 reason=0 status=2 message=SmImsCommand (createImsDirectory) Provider call failed
Error Code was: -2147418012
Error Message: Unknown Failure ID:9] apiObj tried to tunnel the following:   {}
2021-09-09 16:47:34,104 ERROR [ims.tasktrack.LLSDK] (Thread-217) If the tunnel agent attempted to persist IDM environment-related linked data section names into the policy store, then this error message is benign as this tunnel call does not impact the integration and may be removed in future release.
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217) java.util.NoSuchElementException
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at java.util.Vector.firstElement(Vector.java:492)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.llsdk6.imsimpl.TunnelObject.doPSCreate(TunnelObject.java:541)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.llsdk6.imsimpl.TunnelObject.doPSCreate(TunnelObject.java:489)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.llsdk6.imsimpl.ImsDirectoryImpl.postCreate(ImsDirectoryImpl.java:306)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.llsdk6.imsimpl.jdbcmanagedobject.JDBCDelegatedObject.modifyObject(JDBCDelegatedObject.java:159)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.llsdk6.imsimpl.BaseObject.modifyObject(BaseObject.java:2055)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.imsconfig.model.directory.DirectoryObjectModel.persistObjectImpl(DirectoryObjectModel.java:434)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.imsconfig.model.abstracts.ObjectModel.persistObject(ObjectModel.java:596)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.imsconfig.model.ObjectModelManager.persistObjects(ObjectModelManager.java:530)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.imsconfig.ImsConfig.config(ImsConfig.java:352)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.api.AbstractDeployer.runImsConfig(AbstractDeployer.java:297)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.api.AbstractDeployer.runImsConfig(AbstractDeployer.java:224)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.api.AbstractDeployer.runImsConfig(AbstractDeployer.java:184)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.api.DirectoryDeployer.deploy(DirectoryDeployer.java:85)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.bean.ConfigToolJob.deployNewDirectory(ConfigToolJob.java:523)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at com.netegrity.ims.manage.bean.ConfigToolJob.run(ConfigToolJob.java:239)
2021-09-09 16:47:34,104 ERROR [stderr] (Thread-217)  at java.lang.Thread.run(Thread.java:748)
2021-09-09 16:47:34,104 ERROR [ims.llsdk.environment] (Thread-217) ImsDirectoryImpl.postCreate
2021-09-09 16:47:34,104 ERROR [ims.llsdk.environment] (Thread-217) java.util.NoSuchElementException

Environment

Release : 14.3

Component : Identity Manager

Release:  12.8 SP5

Component: SiteMinder

Resolution

importing adlds.ldif with updated policy store admin user guid