Rally: Error "This page isn't responding" message every time logging into Rally 2 minutes after logging in

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Article ID: 223872

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Updated On:

Products

CA Agile Central SaaS (Rally) Rally Perpetual Hosted

Issue/Introduction

Users are receiving a "This page isn't responding" message every time logging into Rally  2 minutes after logging in.   See the attached message with "This page isn't responding" (Sample Project > My Dashboard | Rally.   After receiving the message the screen freezes and client is unable to click on anything in Rally.

Cause

This issue happens when the user has a custom build/GitHub apps configured in the Dashboard.

Environment

Release : SAAS

Component :

Resolution

Remove the Custom build or Github apps from the dashboard, this will enhance the performance of the Rally dashboard page and it is always advised to use a custom page for any custom build apps in the Rally.