CA Catalog tickets created with no content

Products

• CA Service Management - Service Desk Manager
• CA Service Catalog

Issue/Introduction

Some users open a ticket with (almost) all fields in blank.

All fields are required and users shouldn't be able to submit a ticket without those missing information.

 

Environment

Release : 17.3

Component : SDM - Catalog

Cause

End-users using IE 9, which is not supported in 17.x

Resolution

IE 9.0 has not been tested and is not supported with Service Catalog 17.x

End-users would need to upgrade IE to a supported version to avoid this issue to occur.