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User lockout for unsuccessful attempts
Article ID: 223833
Updated On:
Products
CA Service Desk Manager
Issue/Introduction
User lockout for unsuccessful attempts
Does the tool have the security configuration, which allows blocking a user after N failed attempts?
Environment
Release : 17.3
Component : SDM - Classic UI
Resolution
Currently there is no such feature existing in Service Desk Management app so any implementation for it has to be thru third party identity provider. For example, you may consider EEM authentication and set the locking for users if certain number of failed attempts happen. Another example is, if you use SAML authentication you may explore SAML identity provider configuration to block end users if failed attempts exceed the set limit.
Feedback
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