logmon "test profile" button always returns "no results" even when there is a match

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

i created a profile with a watcher. 

when i right click the profile and choose Test -> Test String and check the watcher check box. 

No matter what I put or how simple my watcher is, I always get "No Results".

Environment

Release : 20.3

Component : UIM LOGMON

Resolution

This is related to a third-party library where we have found a defect related to file conversion.

To avoid this problem, do not leave the "File Encoding" dropdown blank - choose UTF-8 or appropriate file type.