OC Metric Viewer doesn't show any metrics for some machines

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Article ID: 223742

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When I try to create a new metric view in the Operator Console, no metrics are shown for some machines.  In the device overview, the "golden metrics" show up fine, but the metric viewer list is empty.

Cause

Several defects

Environment

Release : 20.3

Component :

Resolution

This is now resolved in these hot fixes

OC 20.3.3 Monthly Cumulative Patches  
Patch Name Component Details Date
Operator Console 20.3.3 October 2021 Patch ump_operatorconsole-2.10-HF8, wasp_alarmviewer_api-2.1.7-HF6.zip, mcsuiapp_portlet-1.3.9-HF6.zip 10/12/2021
Operator Console 20.3.3 September 2021 Patch ump_operatorconsole-2.10-HF7, wasp_alarmviewer_api-2.1.7-HF5, ump_dashboard-20.3.3-HF4, ump_slm_20.3.3-HF4, uimapi-20.3.3-HF1, mcsuiapp_portlet-1.3.9-HF5, policy_management-ws-0.2.7-HF2 09/09/2021
Operator Console 20.3.3 July 2021 Patch ump_operatorconsole-2.1.0-HF5, wasp_alarmviewer_api-2.1.7-HF4, ump_dashboard-20.3.3-HF3, ump_slm-20.3.3-HF3, uim_reportscheduler-20.3.3-HF3 07/29/2021
Operator Console 20.3.3 June 2021 Patch policy-management-ws-0.2.7-HF1, uim_reportscheduler-20.3.3-HF2, ump_accountadmin-20.3.3-HF2, ump_dashboard-20.3.3-HF1, ump_operatorconsole-2.1.0-HF3, ump_slm-20.3.3-HF2, wasp_alarmviewer_api-2.1.7-HF2, wasp_service_wrapper-20.3.3-HF1 06/03/2021
Operator Console 20.3.3 April 2021 Patch mcsuiapp-portlet-1.3.9-HF1, uim_reportscheduler-20.3.3-HF1, ump_cabi-4.2.4_HF1, ump_operatorconsole-2.1.0-HF2, ump_slm-20.3.3-HF1, wasp_alarmviewer_api-2.1.7-HF1 04/22/2021

 

Additional Information

UIM hotfix page