OC Metric Viewer doesn't show any metrics for some machines

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When I try to create a new metric view in the Operator Console, no metrics are shown for some machines.  In the device overview, the "golden metrics" show up fine, but the metric viewer list is empty.

Environment

Release : 20.3

Component :

Cause

Several defects

Resolution

This is now resolved in these hot fixes

OC 20.3.3 Monthly Cumulative Patches
Patch Name	Component Details	Date
Operator Console 20.3.3 October 2021 Patch	ump_operatorconsole-2.10-HF8, wasp_alarmviewer_api-2.1.7-HF6.zip, mcsuiapp_portlet-1.3.9-HF6.zip	10/12/2021
Operator Console 20.3.3 September 2021 Patch	ump_operatorconsole-2.10-HF7, wasp_alarmviewer_api-2.1.7-HF5, ump_dashboard-20.3.3-HF4, ump_slm_20.3.3-HF4, uimapi-20.3.3-HF1, mcsuiapp_portlet-1.3.9-HF5, policy_management-ws-0.2.7-HF2	09/09/2021
Operator Console 20.3.3 July 2021 Patch	ump_operatorconsole-2.1.0-HF5, wasp_alarmviewer_api-2.1.7-HF4, ump_dashboard-20.3.3-HF3, ump_slm-20.3.3-HF3, uim_reportscheduler-20.3.3-HF3	07/29/2021
Operator Console 20.3.3 June 2021 Patch	policy-management-ws-0.2.7-HF1, uim_reportscheduler-20.3.3-HF2, ump_accountadmin-20.3.3-HF2, ump_dashboard-20.3.3-HF1, ump_operatorconsole-2.1.0-HF3, ump_slm-20.3.3-HF2, wasp_alarmviewer_api-2.1.7-HF2, wasp_service_wrapper-20.3.3-HF1	06/03/2021
Operator Console 20.3.3 April 2021 Patch	mcsuiapp-portlet-1.3.9-HF1, uim_reportscheduler-20.3.3-HF1, ump_cabi-4.2.4_HF1, ump_operatorconsole-2.1.0-HF2, ump_slm-20.3.3-HF1, wasp_alarmviewer_api-2.1.7-HF1	04/22/2021

 

Additional Information

UIM hotfix page