heat-weather option is missing

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

want to disable heat-weather functionality from CA ServiceDesk,

but the option heat_weather option is not shown in the options manager.

 

Environment

Release : 17.3

 

Resolution

 

Check on the database how many options are available by running 

select * from Options where sym like '%heat%'

there will be 3 rows instead of 4 rows. Heat_weather option is missing

********************************************************

 As admin execute the cmd 

pdm_extract -f "select * from options where sym like '%heat%'"

4rows 

copy them as a (options.dat) file

pdm_extract -f "select * from Options where sym like '%heat%'" >options.dat

then Run 

pdm_load -f options.dat

Heat_weather should be visible now