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Application and CSA services are stuck at initializing step


Article ID: 223677


Updated On:


Clarity PPM On Premise


The application and CSA services are showing as Started in the server command prompt but the application is not opening. 

The logs show the below message

2021/09/12 21:56:20.673 | Found in 'org.owasp.esapi.resources' directory: /home/clarityb/clarity/webroot/
2021/09/12 21:56:20.673 | Loaded '' properties file
2021/09/12 21:56:20.673 | Sep 12, 2021 9:56:20 PM org.apache.catalina.core.ApplicationContext log
2021/09/12 21:56:20.673 | INFO: ODataServlet: [Restlet] ServerServlet: component class is null
2021/09/12 21:56:20.886 | Property ppm.uis.content.server.url not set, running stand-alone.
2021/09/12 21:56:21.725 | Clarity initializing...


  • Work with the firewall team to check the port which connects Clarity application to the Database
  • If the port is expired, the firewall team has to extend the expiry of the port