Clarity PPM: Application and CSA services are stuck at initializing step

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Article ID: 223677

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

The application and CSA services are showing as Started in the server command prompt but the application is not opening. 

The logs show the below message

2021/09/12 21:56:20.673 | Found in 'org.owasp.esapi.resources' directory: /home/clarityb/clarity/webroot/validation.properties
2021/09/12 21:56:20.673 | Loaded 'validation.properties' properties file
2021/09/12 21:56:20.673 | Sep 12, 2021 9:56:20 PM org.apache.catalina.core.ApplicationContext log
2021/09/12 21:56:20.673 | INFO: ODataServlet: [Restlet] ServerServlet: component class is null
2021/09/12 21:56:20.886 | Property ppm.uis.content.server.url not set, running stand-alone.
2021/09/12 21:56:21.725 | Clarity 15.8.1.238 initializing...

Resolution

The port which connects Clarity application to the Database was expired. The firewall team extended the expiry of the port