Error when testing LDAP configuration in DX NetOps

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

Configured LDAP Single Sign-On in DX NetOps Performance Manager.

Using a Service Account and when I run a test using the SsoConfig tool I get this error:

SSO Configuration/DX NetOps/Test LDAP
Enter username > LDAP_User-Name
Enter password > LDAP_User-Passwd
The UserBind option has been selected. We will now perform the first bind with the LdapConnectionUser and LdapConnectionPassword supplied in the SSO Config utility.
ldapSearchDomain = LDAP://LDAP-Host.com/
ldapTimeout = 10000
DirContext.SECURITY_AUTHENTICATION = simple
Could not read the provided ldapEncryption mechanism. Defaulting to SIMPLE authentication
DirContext.SECURITY_PRINCIPAL = CN=CN-value,OU=OU-value,OU=OU-value,DC=DC-value,DC=com
DirContext.SECURITY_CREDENTIALS set
Could not obtain a DirectoryContext.
javax.naming.AuthenticationException: [LDAP: error code 49 - 80090308: LdapErr: DSID-0C09044E, comment: AcceptSecurityContext error, data 52e, v2580]
Logon failure: unknown user name or bad password.
Bind to the directory failed.

Environment

All supported DX NetOps Performance Management releases

Cause

Service Account specified was not set up properly in LDAP configuration as a Service Account.

Resolution

Engage the LDAP Administration team for assistance resolve the problem. Once the user is a properly configured Service Account the configuration should begin working properly.

Additional Information

Enable LDAP Authentication documentation