Unable to see Server Control Agent Version status in Device Agent Status screen

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Article ID: 223643

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Updated On:

Products

CA Privileged Access Manager (PAM)

Issue/Introduction

We are unable to see Server Control Agent status  in PAM 4.0 but we can see the PUPM Agent Version.

There is no firewall between the endpoint and the PAM utility server

 

Cause

The encryption key used for SEOS communication was not set properly to the default

Environment

Release : 4.0

Component : PRIVILEGED ACCESS MANAGEMENT

Resolution

On the endpoint run

secons -s

sechkey -m -sym default

 

Confirm you are using the default encryption key on all hosts.

sechkey -d -n

If it returns with:

...

Searching '/opt/CA/AccessControl/lib/libcrypt' for key...Not found.

Searching '/opt/CA/AccessControl/bin/seload' for key...Not found.

Searching '/opt/CA/AccessControl/lib/libcryptscr.so' for key...Not found.

...

the host is NOT using the default encryption key.

 

To reset the encryption key to default run: 

sechkey currentKey -d