Unable to create automatic incidents

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Article ID: 223569

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Updated On:

Products

DX Operational Intelligence

Issue/Introduction

We are encountering an issue where automatic incidents creation (on serviceNow) has stopped working.
The Incident's creation was working fine for past few days and after that it was stopped.

Environment

Release : 20.2

Component : CA DOI AO PLATFORM COMPONENTS

Resolution

In this case, we propose to open an issue with ServiceNow support so that we get more details about the issue from the ServiceNow side as currently we are unable to get much details why it stopped working.