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Error 500 when trying to register new account for G Suite Securlet

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Article ID: 223538

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Updated On:

Products

CASB Securlet SAAS

Issue/Introduction

While trying to register another domain (connect another account) of G Suite on CASB, we are getting the following error:

 

ERROR 500 - Sorry, something went wrong.

 

Resolution

1. Access the URL https://gsuite.google.com/marketplace/app/elastica_securlet/154221847154
2. Login with your Google Admin @email and install `Securlet Elastica application` for your domain. You have to install it twice. Ensure that you see ‘Install’ button is greyed out. That indicates that application has been installed successfully.
3. Once it is successful, Login to CloudSOC as @email and activate the GSuite.
This workaround should make you be not blocked in any manner.