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Assigned alarms become unassigned after a while
Article ID: 223516
Updated On:
Products
CA Unified Infrastructure Management On-Premise (Nimsoft / UIM)
Issue/Introduction
Issue happening on the Operator Console
Some alarms assigned to a user - the alarm appears "assigned", in the "assigned to" column, but after a while, the "assigned" status disappears - meaning that the alarm would no longer be assigned.
Cause
Existing NAS rule to unassign such alarm
Environment
Release : Any release
Component : NAS
Resolution
Customer had NAS rule that was doing the unassign.
To check this, In IM select the open alarm > right click >transaction history:
Example, check assigned to/assigned by:
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