Clarity PPM: Can OTP be sent to Secondary email id configured in Okta

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Article ID: 223485

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Updated On:

Products

Clarity PPM SaaS

Issue/Introduction

We need OTP for a non federated user login to go to the primary and secondary email id configured. I have configured secondary email id for an account but otp still goes only to the primary email id. Is it possible to send it to the secondary emaiil address as well?

Resolution

This is not possible. OTP can be sent only to one email address.