AAI thick client not launching after upgrading to 6.3.0-2

Products

• Automic Automation Intelligence

Issue/Introduction

AAI thick client not launching after upgrading to 6.3.0-2

 

Exception Tab 

com.sun.deploy.net.FailedDownloadException: Unable to load resource: http://hostname:8080/aai/jaws-jnlp-6.3.0-2.jar

            at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

            at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)

            at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

            at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

            at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)

            at java.util.concurrent.FutureTask.run(FutureTask.java:266)

            at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

            at java.lang.Thread.run(Thread.java:748)

 

 

Wrapped exception tab

java.io.IOException: index file not found

            at com.sun.deploy.cache.CacheEntry$7.run(Unknown Source)

            at java.security.AccessController.doPrivileged(Native Method)

            at com.sun.deploy.cache.CacheEntry.writeFileToDisk(Unknown Source)

            at com.sun.deploy.cache.CacheEntry.writeFileToDisk(Unknown Source)

            at com.sun.deploy.cache.CacheEntry.writeFileToDisk(Unknown Source)

            at com.sun.deploy.cache.Cache.createNewCacheEntry(Unknown Source)

            at com.sun.deploy.cache.Cache.downloadResourceToTempFile(Unknown Source)

            at com.sun.deploy.cache.Cache.downloadResourceToCache(Unknown Source)

            at com.sun.deploy.net.DownloadEngine.actionDownload(Unknown Source)

            at com.sun.deploy.net.DownloadEngine.downloadResource(Unknown Source)

            at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

            at com.sun.deploy.cache.ResourceProviderImpl.getResource(Unknown Source)

            at com.sun.javaws.LaunchDownload$DownloadTask.call(Unknown Source)

            at java.util.concurrent.FutureTask.run(FutureTask.java:266)

            at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)

            at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)

            at java.lang.Thread.run(Thread.java:748)

 

Environment

Release : 6.3.0-2

Component : AUTOMIC AUTOMATION INTELLIGENCE ENGINE

Resolution

After rebooting the client machine they were able to launch the AAI thick client.