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Unable to list network providers on Windows Server 2019

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Article ID: 223443

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Updated On:

Products

Endpoint Protection

Issue/Introduction

Unable to list the network providers on Windows Server 2019 machines with Symantec Endpoint Protection (SEP) version 14.3 RU1-RU3 installed.

The Provider Order page shows "failed to get network providers" message.

The Provider Oder list populates correctly after uninstalling SEP.

Cause

Known issue due to invalid entries in installscript.sis.

Environment

SEP version 14.3 RU1- 14.3 RU3

Resolution

This issue is fixed in SEP 14.3 RU4. For information on how to obtain the latest build of SEP, please refer Article ID: 151364.

Additional Information

ESCRT-7909 on New fixes and component versions in Symantec Endpoint Protection 14.3 RU4.

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