Monitor is encountering 1043 Pageload timed out error when "Use the new FPM agent" is selected

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Article ID: 223426

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Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

We have created a full-page monitor for the URL https://securitycloud.symantec.com/ and selected the option of "Use the new FPM agent" in the monitor's advanced settings.

It seems like the monitor is encountering the "1043 Pageload timed out "error.

It does not seem that setting a higher value for "Time-out in seconds" is helping here. 

 

Environment

Release : SAAS

Component : APP SYNTHETIC MONITOR ENVIRONMENTAL

Resolution

The issue is that some of the resource requests on the page do not complete loading within the timeout limit. As a result, the onLoad event is never fired by the browser, and the check times out.

We have found that if we block the request to image '/resources/toolkit/img/icon-sprite-stratocumulus-2.png' by adding the regex '/.*icon-sprite-stratocumulus-2\.png/' to 'Deny requests to selected URIs' field in advanced monitor settings, the check will pass

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