Upper limit size of maileater mail messages

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

This document describes the upper limit of the mail sizes that maileater will be able to accept for processing

Environment

CA Service Management 11.x to 17.3

Resolution

As of Service Management 17.3, the current upper limit of mail size in maileater is 500 KB per existing design.  Future releases may increase the upper limit.

Additional Information

If maileater encounters a received mail that is too large to process per the above upper limit, the given mail will be logged in the maileater_nxd.log file, then the mail will be deleted without further processing.