Spooler Probe- Flush status unknown

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Article ID: 223400

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Updated On:

Products

DX Infrastructure Management

Issue/Introduction

Spooler probe(robot) has its Flush Status as Unknown. Inside the spooler and controller logs don't see errors that could indicate some problem.

The probe utility of spooler probe shows no connection, trying to connecting without success.

 

 

Cause

This situation is most likely when hub probe is deployed by mistake and after that the spooler never works fine.

Environment

Release : 20.3

Component : UIM - Spooler

Resolution

1.Go to the nimsoft directory and delete the hub directory if it exists there. 


2.Redeploy the spooler probe by robot_update pkg.