Cannot import Enterprise certificate into Clarity Tomcat

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Article ID: 223346

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Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

After properly setting up a certificate chain and keystore file to enable HTTPS in clarity,

Environment

Release : 15.9.2

Component : CLARITY SECURITY INTEGRATION

Resolution

Since the security team created the certificate in p12 / pkcs format, all we needed to do was enter path to certificate file as the keystore file in the NSA security tab along with the keystore password

Edited "app" services https entry URL and port.

Restarted the app services

Note: check the "Subject" > "CN" on the certificate to make sure it has the correct FQDN for the URL