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error "Exception occurred editing user: Did not specify user uuid" When trying to consume editUser method from Service Catalog

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Article ID: 223321

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Updated On:

Products

CA Service Management - Service Desk Manager CA Service Catalog

Issue/Introduction

The following error appears when trying to consume the editUser method from Service Catalog:

<faultstring>Exception occurred editing user: Did not specify user uuid</faultstring>

 

Cause

missing UUID tag

Environment

Release : 17.3

Component : SDM - Catalog

Resolution

Add the following tag:

<userUUID xsi:type="xsd:string">HERE THE UUID OF THE CONTACT</userUUID>

Example:

<soapenv:Envelope xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:ser="http://services.soap.usm.ca.com" xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/">
   <soapenv:Header/>
   <soapenv:Body>
      <ser:editUser soapenv:encodingStyle="http://schemas.xmlsoap.org/soap/encoding/">
         <sessionID xsi:type="xsd:string">a988770c-e014-4f35-8a14-dfe68cd29da8</sessionID>
         <userObj xsi:type="urn:User" xmlns:urn="urn:usmUserService">
            <email xsi:type="xsd:string">[email protected]</email>
            <userID xsi:type="xsd:string">nsm</userID>
  <userUUID xsi:type="xsd:string">195E4197F20E634DBAC8B79341D696D1</userUUID>
         </userObj>
      </ser:editUser>
   </soapenv:Body>
</soapenv:Envelope>