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Software Delivery Server (SDSERVER) Crash

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Article ID: 22332

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Updated On:

Products

CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Patch Manager

Issue/Introduction

The SDSERVER plug-in crashes with the following error:

sd_server.exe caused an UNKNOWN_EXCEPTION in module kernel32.dll at 001B:77E4BEF7.

Registers:
EAX=01DDFB94 EBX=7C82A11C ECX=00000000 EDX=1B5E001E ESI=01DDFC24
EDI=01DDFC24 EBP=01DDFBE4 ESP=01DDFB90 EIP=77E4BEF7 FLG=00000206
CS =001B DS =7C350023 SS =0023
ES =1DD0023 FS =7C38003B GS =0000

Call Stack:
001B:77E4BEF7 (0xE06D7363 0x00000001 0x00000003 0x01DDFC18) kernel32.dll
001B:7C359AED (0x01DDFC58 0x11014C78 0x11007720 0x1100BC20) MSVCR71.dll,
CxxThrowException()+0052 byte(s)
001B:1100477F (0x1101361C 0x00F3D880 0x00000004 0x00000015) SD_COMPON.dll,
Date::Date()+0175 byte(s)

Restart of SDSERVER or stopping and starting CAF or rebooting the server does not resolve the problem.

Environment

CA Client Automation - All Versions

Resolution

Browse to the "DSMInstalledpath\SD\ASM\LIBRARY\activate\scripts" folder.

Locate the file "update.lst" and open it with Notepad.

Check the Date field. Ensure that it is in the format YYYY-MM-DD. Also check it's value, the Day or Month value may be invalid.

There are 2 ways to resolve this error:

  1. Replace the "update.lst" file from a working machine.
  2. Change the value or correct the format to a valid format/value and restart SDSERVER using "caf start ssdserver".