After upgrading CA Service Catalog from 17.1 to 17.3 it does not load.
Error in ServiceCatalog.log:
INFO: Setting the server's publish address to be /
ago. 26, 2021 3:17:56 P. M. org.apache.catalina.core.StandardContext listenerStart
SEVERE: Exception sending context initialized event to listener instance of class [com.ca.usm.system.ContextListener]
java.lang.NullPointerException
at com.ca.usm.integration.aso.ASOQueueManager.initialize(ASOQueueManager.java:178)
at com.ca.usm.integration.aso.ASOQueueListener.applicationStarted(ASOQueueListener.java:18)
at com.ca.usm.system.ContextListener.contextInitialized(ContextListener.java:96)
at org.apache.catalina.core.StandardContext.listenerStart(StandardContext.java:4699)
at org.apache.catalina.core.StandardContext.startInternal(StandardContext.java:5165)
at org.apache.catalina.util.LifecycleBase.start(LifecycleBase.java:150)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1412)
at org.apache.catalina.core.ContainerBase$StartChild.call(ContainerBase.java:1402)
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
at java.base/java.lang.Thread.run(Unknown Source)
ago. 26, 2021 3:17:56 P. M. org.apache.catalina.core.StandardContext startInternal
SEVERE: One or more listeners failed to start. Full details will be found in the appropriate container log file
ago. 26, 2021 3:17:56 P. M. org.apache.catalina.core.StandardContext startInternal
SEVERE: Context [/usm] startup failed due to previous errors
Incomplete upgrade
Release : 17.3
Component : SDM - Catalog
1. Uninstall Service Catalog 17.3 from Control Panel
2. Perform a backup of the database
3. Run the following to the mdb:
delete al_cdb_componentinstallstate where packageid='task.slcm.patch.binaries.17.3'
4. Run the installer and complete the upgrade to 17.3