Identity Governanec shows a blank page when attempting to view a Jasper report

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Article ID: 223311

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Updated On:

Products

CA Identity Suite CA Identity Governance

Issue/Introduction

After loading the Reports into Jasper, I followed these steps below :

1- In the Identity Governance portal, navigate to Reports, View Reports.

2- Select a Universe   --- ConnectedUniverse ---

3- Select a report that you wish to generate and view   --- Users overview ---

But only able to see a blank page. No report parameters.

When used Wireshark (between IG server and Jasper Report server), we see no attempt to establish a connection.

How do we get the report properties to show?

Cause

Browser security restricts the page from being load

Environment

Release : 14.x

Component : JASPERSOFT REPORTS FOR IDENTITY GOVERNANCE

Resolution

The restriction could be on the network level - ensure no Firewall is blocking the communication between Jasper Report Server and IG.

Another option is browser restriction, ensure the browser trusts Jasper Report Server host and allows traffic to and from it.