If you need to upgrade the firmware on either the storage array controllers or the hard drives themselves, follow the steps outlined below.
NOTE: These steps are strictly for the Dell MD3860f storage arrays used by Security Analytics. This also requires the SANtricity or the Dell MDSM management utility running on a Windows workstation. The steps below are taken from SANtricity although the steps in MDSM should be very similar.
The controller upgrade can take up to 30 minutes and the drive firmware upgrade can take up to 15 minutes depending on the number of drives in the storage array that need to be updated.
For the drive firmware upgrade, pay attention to the drive model and use the file that pertains to your specific hard drive. In some situations, there may be multiple hard drive models in a single storage array.
The firmware file that includes both the controller and the hard drive firmware can be downloaded here: https://license.soleranetworks.com/upgrades/firmware/md3860.zip
The Storage Array must be completely healthy (everything Optimal) for the firmware upgrade to work. If there are any issues (such as failed drives), they will need to be resolved BEFORE you can upgrade the firmware on the storage arrays.
IMPORTANT: The Security Analytics services on the appliance connected to the storage arrays will need to be temporarily shut down while the firmware upgrade happens. Plan on at least 1 hour of maintenance per storage array.
Controller Firmware Upgrade Steps
Drive Firmware Upgrade
NOTE: Hard Drive firmware is unique to the model of the hard drive. In the MD3860 storage array, there are several different models you will encounter. Using the View Firmware Inventory report to confirm the drive model number under "Product ID". The firmware bundle includes various firmware files for drives that ship in the MD3860's. The drive model number is included in the name of the .dlp firmware file.
As of the writing of this article (September 7, 2021), these are the latest firmware revisions included in the download bundle:
Seagate ST4000NM0135: DSF3
Seagate ST4000NM015A: CSD7
Seagate ST4000NM0063: GSFB
Toshiba MG04SCA40ENY: EG03