User unable to open Dx APM from Landing page

book

Article ID: 223245

calendar_today

Updated On:

Products

DX SaaS

Issue/Introduction

User had SAML login.  The would log into SAAS could see the landing page.  Then clicking the Open APM button the screen would flicker a few times then return to the landing page.  If the user Click on DxOI they would see a few error messages never see the page.

Cause

Customer was using Chrome with an extension called "Modify Headers for Google Chrome"

 

Environment

Release : SAAS

Component : Integration with APM

Resolution

Turned off the extension and was able to use APM and DxOI

Additional Information

Case #32821835 / DE512527

Attachments