Endpoint Protection 14.3 RU1 MP1 and older clients not following Client Upgrade Policy

book

Article ID: 223237

calendar_today

Updated On:

Products

Endpoint Protection

Issue/Introduction

Endpoint Protection (SEP) 14.2 RU1 MP1 and older clients are not honoring Upgrade Schedule settings in a Client Upgrade Policy.

Cause

Upgrade Schedule policy processing logic was added to SEP clients in 14.3 RU2.

Environment

Client Upgrade Policy was added in Endpoint Protection Manager (SEPM) 14.3 RU3.

Resolution

In a SEPM 14.3 RU3 and later environment where a Client Upgrade Policy is applied to various SEP client versions, below is the expected behavior.

  • SEP 14.3 RU2 and later clients will follow the Upgrade Schedule defined in an applied Client Upgrade Policy.
  • SEP 14.3 RU1 MP1 and older clients will follow the Upgrade Schedule settings defined in the assigned Installation Package applied to their group on the Install Packages tab.