Trying to enroll Gateway with CA Developer Portal but getting this Error : Unable to enroll: Connection timed out (Connection timed out)
Unfortunately, we have been unable to fix the problem because we don't have any more detail about.
ssg_0_0.log doesn't provide additional information on the problem.
Firewall Rule in place blocking gateway to resolve the host enroll.t5.domain.com
Release : 10.0
Component : API GATEWAY
1. use the following command to confirm Portal enroll URL is resolved from gateway :
curl -vk https://enroll.t5.domain.com:9443/enroll/tenant-az50?sckh=t9MW2AZVsMylWrR25GRFK0oAXz29kP1234sfc4cOe3w
note: replace the URL "https://enroll.t5.domain.com:9443/enroll/tenant-az50?sckh=t9MW2AZVsMylWrR25GRFK0oAXz29kP1234sfc4cOe3w"
by the one generated in your Portal to enroll a Proxy/Gateway
Else , If the curl command respond with Connection timed out then need to invstigate network , firewall involved.
2. The curl command helped to resolve the problem. customer had a firewall issue.