Configuring Full Name Display in CA Identity Manager User Console Header

Products

• CA Identity Manager

Issue/Introduction

This article provides the steps to correctly display a user's "Full Name" instead of the "User ID" in the Identity Manager User Console header.

This configuration is necessary when custom branding files from legacy versions have been migrated to Identity Manager 14.x.

Environment

Identity Manager 14.x

Cause

The display issue is caused by either incorrect attribute mapping in the console header files or the retention of legacy configuration files from version 12.x, which are incompatible with 14.x attribute rendering.

Resolution

To resolve this display issue, ensure both the header template and the attributes configuration are updated:

1. Verify Header JSP: Ensure your head.jsp file is correctly configured to call the desired attribute. Refer to the Branding Documentation for syntax.
2. Update User Attributes: Open the UserAttributes.properties file, located in: ..\config\com\netegrity\config.
3. Add the required attribute (e.g., %FULL_NAME% or %LAST_NAME%) to the properties file.
4. Restart Services: Save the configuration changes and restart the Identity Manager server to apply the update.
5. Verification: Log in to the User Console to confirm the correct attribute is displayed in the header.