The instance added in iXp AdminTool is not showing up when iXp is launched


Article ID: 223210


Updated On:


CA Workload Automation AE


We are in process of migrating all our non prod servers from On Premise to OCI. As part of the same we have installed iXp on one our non prod environment and added the instance by giving the database details and URL string. But when we tried to lauch iXp the instance is not showing up in iXp.

The database is built using cloud tooling on OCI. and the database is Oracle 19C.


Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

CA Workload Automation iXp


The issue is resolved when the customer added a user group to iXp.