LDAP Sync Issue

Products

• CA Automic Workload Automation - Automation Engine

Issue/Introduction

We added some users in Security groups to provide read access to PROD and we are getting an error that security group is not found in Automic and same exists in LDAP

 

Environment

Release : 12.2

Component :

Resolution

Checked in client 0

The UC_LDAP_MAPPING_MSC_PROD vara object has the following mapping.

XXXXX-AWA-PROD-reader -> AWA-PROD-READER

Ldap sync was able to connect and find that there were 21 users from LDAP groups: XXXXX-AWA-PROD-reader

But failed with the error that Group AWA-PROD-READER doesn't exist on client 1000.

LDAP log

2021-08-25 16:01:08.652 [main] c.a.s.l.s.AESynchronizationStep          ERROR  Group AWA-PROD-READER doesn't exist on client 1000
com.automic.sara.ldapsync.exceptions.SynchronizationException: Group AWA-PROD-READER doesn't exist on client 1000

Found that the group was wrongly created as XXXXX-AWA-PROD-reader

Deleted the group XXXXX-AWA-PROD-reader and created group AWA-PROD-READER  on client 1000

Now the LDAPsync ran fine.