error upgrading jasperserver from 6.2 to 6.4.3


Article ID: 223187


Updated On:


CA Identity Suite


While upgrading CABI (CA Business Intelligence) JasperReports Server from 6.2 to 6.4.3 on Windows an error was thrown.

"\ca_install\upgrade\upgrade620\' does not exist" exception.



Release : 14.3

Component :


The is generated as part of the upgrade process.  This can be seen in the logs.


2021-08-27 09:10:05 INFO  CheckIfCABIExistsInTomcat:255 - Found required file: jasperserver-export-tool-6.2.0.jar
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding C:\Install\Upg_2021\Media\6.4.3\ca_install\GUI_Install\Windows\Disk1\InstData\VM\../../../../../..\ca_install\upgrade\upgrade620\js-export.batto arraylist
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding --everything --output-zip export.zipto arraylist

there are some known issues that can interfere with an upgrade.  Specifically, AV and file permissions.

The AV issue is documented in the Knowledge article below:


Full read-write file permissions are required in the target area for the export and subsequent import to succeed.