While upgrading CABI (CA Business Intelligence) JasperReports Server from 6.2 to 6.4.3 on Windows an error was thrown.
"\ca_install\upgrade\upgrade620\export.zip' does not exist" exception.
Release : 14.3
The export.zip is generated as part of the upgrade process. This can be seen in the logs.
2021-08-27 09:10:05 INFO CheckIfCABIExistsInTomcat:255 - Found required file: jasperserver-export-tool-6.2.0.jar
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding C:\Install\Upg_2021\Media\6.4.3\ca_install\GUI_Install\Windows\Disk1\InstData\VM\../../../../../..\ca_install\upgrade\upgrade620\js-export.batto arraylist
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding --everything --output-zip export.zipto arraylist
there are some known issues that can interfere with an upgrade. Specifically, AV and file permissions.
The AV issue is documented in the Knowledge article below:
Full read-write file permissions are required in the target area for the export and subsequent import to succeed.