Error upgrading Jasper Server from 6.2 to 6.4.3 version

Products

• CA Identity Suite

Issue/Introduction

While upgrading CA Business Intelligence (CABI) Jasper Reports Server from 6.2 to 6.4.3 on Windows an error was thrown.

"\ca_install\upgrade\upgrade620\export.zip' does not exist" exception.

Environment

Release : 14.3

Component : Identity Suite Virtual Appliance

Resolution

The export.zip is generated as part of the upgrade process. This can be seen in the logs:

2021-08-27 09:10:05 INFO  CheckIfCABIExistsInTomcat:255 - Found required file: jasperserver-export-tool-6.2.0.jar
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding C:\Install\Upg_2021\Media\6.4.3\ca_install\GUI_Install\Windows\Disk1\InstData\VM\../../../../../..\ca_install\upgrade\upgrade620\js-export.batto arraylist
2021-08-27 09:20:37 DEBUG CABIAPIProcessBuilder:114 - Adding --everything --output-zip export.zipto arraylist

There are some known issues that can interfere with an upgrade. Specifically, AV and file permissions.

Full read-write file permissions are required in the target area for the export and subsequent import to succeed.