Autosys client commands fails with error Time out waiting for response from Application Server

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Article ID: 223182

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Updated On:

Products

CA Workload Automation AE

Issue/Introduction

Autosys client commands like jil, autorep, chk_auto_up -r 111 fails with below error:

$ chk_auto_up -r 111
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CAUAJM_E_10527 Timed out waiting for response from the CA WAAE Application Server: [dla201207172557.obm.nix.srv.westpac.com.au:9001]
CAUAJM_E_50033 Error initializing tx subsystem:  CAUAJM_E_10062 Failed to get initial configuration from CA WAAE Application Server(s).
$

 

Cause

In this case, the file cryptkey.txt under $AUTOUSER doesn't have the valid permissions.

Environment

Release : 11.3.6 SPX

Component : CA Workload Automation AE Client

Resolution

After provided the permission 644 to file cryptkey.txt under $AUTOUSER, client commands are working fine.

Please refer below KBArticle for other common causes:

https://knowledge.broadcom.com/external/article?articleId=145355