An APM alert was triggered but no ASM alert

book

Article ID: 223169

calendar_today

Updated On:

Products

CA App Synthetic Monitor

Issue/Introduction

We have setup an Alert in APM based on the ASM agent metric Uptime current average %. We also have an Alert setup on ASM side. We found  that an alert from APM was triggered but an alert from ASM was not triggered.

Why it was the case , error was seen at ASM as well?

Environment

Release : SAAS

Component : APP SYNTHETIC MONITOR ENVIRONMENTAL

Resolution

You can setup an alert on the APM side for any ASM metric that you want.

But on the ASM side, the email alerts are triggered only on confirmed errors. 

Here are more details how the ASM alerts works.

Scheduling Monitor Checks
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/app-synthetic-monitor/SaaS/using/scheduling-monitor-checks.html