Unable to Download CASB Data from a Link

book

Article ID: 223161

calendar_today

Updated On:

Products

CASB Audit

Issue/Introduction

In CloudSOC, attempting to export CASB report from: investigate, securlet exposures or users; a link is emailed but the link generates an error "unable to download file" (resource ID a194f196xxxx............)

Environment

Release: 3.135.0-202107301926-release

Component: CASB, CloudSOC™

Resolution

Root cause was never identified. The problem was not reproducible  after the 3.136 update. 

Additional Information

The link is only valid for 1 day after creation.

The link is only valid for a CloudSOC SysAdmin.

Attachments