Symantec Identity Manager - Migration failed: [facility=4 severity=2 reason=0 status=38 message=No items found]
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Symantec Identity Manager - Migration failed: [facility=4 severity=2 reason=0 status=38 message=No items found]

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Article ID: 223128

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Updated On:

Products

CA Identity Manager CA Identity Suite

Issue/Introduction

After migrating Identity Manager to a different environment the below error is being thrown upon start up:

2021-08-05 21:18:12,303 ERROR [ims.tmt.util] (ServerService Thread Pool -- 138) Migration failed: [facility=4 severity=2 reason=0 status=38 message=No items found]
 at com.netegrity.llsdk6.imsimpl.directory.jndi.JNDIBase.findObjectByAttribute(JNDIBase.java:1182) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.directory.jndi.JNDIBase._findObjectByFriendlyName(JNDIBase.java:1129) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.directory.jndi.JNDIBase.findObjectByFriendlyName(JNDIBase.java:1064) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.directory.jndi.JNDIBase.getObject(JNDIBase.java:557) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.directory.jndi.JNDIDirectoryProvider.getObject(JNDIDirectoryProvider.java:402) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.provider.UserProviderImpl.findUser(UserProviderImpl.java:239) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.provider.UserProviderImpl.findUser(UserProviderImpl.java:215) [imsapi6.jar:]
 at com.netegrity.llsdk6.imsimpl.ImsEnvironmentImpl.getPublicUser(ImsEnvironmentImpl.java:695) [imsapi6.jar:]
 at com.netegrity.ims.util.MultipleEarMigrationHelper.migrateRealms(MultipleEarMigrationHelper.java:156) [ims.jar:]
 at com.netegrity.ims.util.MultipleEarMigrationHelper.migrateEnvs(MultipleEarMigrationHelper.java:128) [ims.jar:]
 at com.netegrity.ims.util.MultipleEarMigrationHelper.doMigratin(MultipleEarMigrationHelper.java:77) [ims.jar:]
 at com.netegrity.ims.bootstrap.Main.start(Main.java:338) [ims.jar:]
 at com.netegrity.webapp.SystemInitializer.contextInitialized(SystemInitializer.java:44) [user_console.jar:]
 at io.undertow.servlet.core.ApplicationListeners.contextInitialized(ApplicationListeners.java:187) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at io.undertow.servlet.core.DeploymentManagerImpl$1.call(DeploymentManagerImpl.java:216) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at io.undertow.servlet.core.DeploymentManagerImpl$1.call(DeploymentManagerImpl.java:185) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at io.undertow.servlet.core.ServletRequestContextThreadSetupAction$1.call(ServletRequestContextThreadSetupAction.java:42) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at io.undertow.servlet.core.ContextClassLoaderSetupAction$1.call(ContextClassLoaderSetupAction.java:43) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at org.wildfly.extension.undertow.security.SecurityContextThreadSetupAction.lambda$create$0(SecurityContextThreadSetupAction.java:105)
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentInfoService$UndertowThreadSetupAction.lambda$create$0(UndertowDeploymentInfoService.java:1502)
 at io.undertow.servlet.core.DeploymentManagerImpl.deploy(DeploymentManagerImpl.java:250) [undertow-servlet-2.0.15.Final.jar:2.0.15.Final]
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentService.startContext(UndertowDeploymentService.java:96)
 at org.wildfly.extension.undertow.deployment.UndertowDeploymentService$1.run(UndertowDeploymentService.java:78)
 at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511) [rt.jar:1.8.0_201]
 at java.util.concurrent.FutureTask.run(FutureTask.java:266) [rt.jar:1.8.0_201]
 at org.jboss.threads.ContextClassLoaderSavingRunnable.run(ContextClassLoaderSavingRunnable.java:35)
 at org.jboss.threads.EnhancedQueueExecutor.safeRun(EnhancedQueueExecutor.java:1985)
 at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.doRunTask(EnhancedQueueExecutor.java:1487)
 at org.jboss.threads.EnhancedQueueExecutor$ThreadBody.run(EnhancedQueueExecutor.java:1378)
 at java.lang.Thread.run(Thread.java:748) [rt.jar:1.8.0_201]
 at org.jboss.threads.JBossThread.run(JBossThread.java:485)

Environment

Release : 14.3

Component :

Cause

There are two causes of this error.

1) If there was any inflight workflow prior to the migration

2) If any users were misplaced or deleted post migration

Example Error:

USER with unique name uid=imadmin,ou=people,ou=broadcom does not exist

Resolution

To confirm you do not have any in flight workflow, please run the below command:

SELECT tasksessionid FROM tasksession12_5 WHERE environmentid = oid AND [state] IN (4,2048,4096,8192) AND [last_access_time] < CUTOFF_TIME))

Example:

SELECT * FROM CAIM_TaskPersistance.dbo.tasksession12_5 WHERE [state] IN (4,2048,4096,8192) AND [last_access_time] < '2023-07-24 11:33:35.977'

If you have any pending workflow then you can run the below script to clean up old workflow. Your environment oid is discovered within the IDM Management Console under environments.

Sample SQL Cleanup Script:

DECLARE @TASK_ID VARCHAR(200);
DECLARE cursor_name CURSOR FOR

SELECT tasksessionid
FROM tasksession12_5 
WHERE environmentid = oid AND [state] IN (4,2048,4096,8192)

OPEN cursor_name;

FETCH NEXT FROM cursor_name INTO @TASK_ID;

WHILE @@FETCH_STATUS = 0
BEGIN
EXEC garbageCollectByTaskId @TASK_ID;
FETCH NEXT FROM cursor_name INTO @TASK_ID;
END;
CLOSE cursor_name;
DEALLOCATE cursor_name;

For the second error:

You will need to recreate all missing users.

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