ITPAM tasks are not being loaded in XFlow


Article ID: 223117


Updated On:


CA Service Management - Service Desk Manager CA Service Desk Manager


XFlow is not loading ITPAM tasks in the user interface.

incidentMS.log shows the following error message:

ERROR - 2021-09-01 08:42:00 [controllers.ITPAMWorkflowController] - Failed to fetch the ITPAM tasks for user: EC3322852F94AA48A3C3138ADE1A07BF ReceiveTimeout


CA Service Management 17.2 and higher.


The error message clearly indicates an issue with the Service and IT Process Automation integration.

It is important to review this integration and visualize IT Process Automation flows in Service Desk. It means the integration is properly configured. It is also important to make sure there is connectivity between Service Desk and IT Process Automation, and finally, make sure IT Process Automation is up and running.