Events are not processing due to ReadFileAuthority.

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Article ID: 223078

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Updated On:

Products

CA Automic Workload Automation - Automation Engine

Issue/Introduction

Events that are used for the event engine are not processing. They are failing with these messages:

U00029003 Cannot open file '/home/automic/EAAEDMMH.TXT(ReadFileAuthority())', error code '2', error description: 'No such file or directory'.

Cause

Configuration.

Environment

Release : 12.3

Component : AUTOMATION ENGINE

Resolution

The Linux agent binaries were owned by a deleted user and just showed the numeric ID instead of the user name.

drwxr-xr-x. 3 automic automic 270 Sep  1 22:47 .
drwxrwxr-x. 8 automic automic 100 Sep  1 22:47 ..
-rwxr-xr-x. 1    1003    1003    1953 Sep  1 22:47 deployment.txt
-rwxr-xr-x. 1    1003    1003   18981 Sep  1 22:47 libsysapi.so
-rwxr-xr-x. 1    1003    1003  208787 Sep  1 22:47 libzu00132.so
-rw-------. 1    1003    1003       0 Sep  1 22:47 nohup.out
-rwxr-xr-x. 1    1003    1003 3041639 Sep  1 22:47 uc.msl
-rwxr-xr-x. 1    1003    1003   78710 Sep  1 22:47 ucxelx6f
-rwxr-xr-x. 1    1003    1003 3593021 Sep  1 22:47 ucxjlx6
-rw-r--r--. 1    1003    1003   20206 Sep  1 22:47 ucxjlx6.ini
-rwxr-xr-x. 1    1003    1003  268449 Sep  1 22:47 ucxjlx6m
-rwxr-xr-x. 1    1003    1003   80255 Sep  1 22:47 ucxjlx6s
-rw-r--r--. 1    1003    1003   20018 Sep  1 22:47 ucxjxxx.ori.ini
-rw-r--r--. 1    1003    1003 2961875 Sep  1 22:47 ucx.msl
drwxr-xr-x. 2    1003    1003       6 Sep  1 22:47 upgrdcache

Once this was changed with chown automic:automic * the events proceeded as expected.

drwxr-xr-x. 3 support support     270 Sep  1 22:47 .
drwxrwxr-x. 8 support support     100 Sep  1 22:47 ..
-rwxr-xr-x. 1 automic automic    1953 Sep  1 22:47 deployment.txt
-rwxr-xr-x. 1 automic automic   18981 Sep  1 22:47 libsysapi.so
-rwxr-xr-x. 1 automic automic  208787 Sep  1 22:47 libzu00132.so
-rw-------. 1 automic automic       0 Sep  1 22:47 nohup.out
-rwxr-xr-x. 1 automic automic 3041639 Sep  1 22:47 uc.msl
-rwxr-xr-x. 1 automic automic   78710 Sep  1 22:47 ucxelx6f
-rwxr-xr-x. 1 automic automic 3593021 Sep  1 22:47 ucxjlx6
-rw-r--r--. 1 automic automic   20206 Sep  1 22:47 ucxjlx6.ini
-rwxr-xr-x. 1 automic automic  268449 Sep  1 22:47 ucxjlx6m
-rwxr-xr-x. 1 automic automic   80255 Sep  1 22:47 ucxjlx6s
-rw-r--r--. 1 automic automic   20018 Sep  1 22:47 ucxjxxx.ori.ini
-rw-r--r--. 1 automic automic 2961875 Sep  1 22:47 ucx.msl
drwxr-xr-x. 2 automic automic       6 Sep  1 22:47 upgrdcache